Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answers to. So whatever you're thinking about booking with us, you've booked and you're waiting to go or even if you just come back from your holiday, hopefully we will have the answer for you.

If you still can't find what you've looking for, please contact one of the friendly travel professionals at our Call Centre, who will endeavour to help with your query.

Find out all you need to know about your payments

Do you make a charge for payments made by Credit card?

A charge of 2% is payable for payments made using a credit card. No additional charge will be incurred on other payment methods.

 

Payments I have made on my booking are not showing on my invoice. How can I check they have been received?

You can track the payments made on your booking on the manage your booking section of our website. Alternatively you can call our After Sales team on 0208 554 7070 or email them at sales@yourtravelshop.com and they will be able to confirm if your payment has been received. 

How can I pay?

You can pay your deposit or balance by the following methods: 

Online: 
Please go to manage your booking where payments can be made by debit or credit card. Please note that credit card payments will incur a 2% handling fee. Payments can also be tracked on our secure website. 

By Phone: 
Please call our After Sales team on 0208 554 7070: and payments can be made by debit or credit card. Please note that credit card payments will incur a 2% handling fee. 

In Store: 
A payment can be made for you holiday in any of our yourtravelshop.com stores located nationwide.

Bank Transfer: 
If you would like arrange your payment by bank transfer please contact our After Sales team on 0208 554 7070 for details. 

By Post: 
Payments can be made by cheque made payable to Yourtravelshop.com Ltd and sent for the attention of the Accounts Department to Yourtravelshop.com, 197-199 Cranbrook Road, Ilford, London, IG1 4TA. We would ask that your seven digit booking reference is written clearly on the reverse of the cheque. 
Payments can also be made by debit or credit card by completing the payment form enclosed with your invoice and sent for the attention of the Accounts Department to Yourtravelshop.com, 197-199 Cranbrook Road, Ilford, London, IG1 4TA. Please note that credit card payments will incur a 2% handling fee. 

When is my balance payment due?

Your balance payment is due 30 days before you travel. Your Kuoni invoice will show exactly what date your balance payment is due and can be found on the bottom line of the Price Breakdown sections of your invoice listed as 'balance due by'.

What is the cost of the deposit?

The deposit for your holiday is £175 per passenger or 20% of the total holiday cost whichever is greater. When a special offer airfare is used a higher deposit may be required and you will be made aware of this at the time of booking. For any passengers booking a wedding in addition to the deposit mentioned above a weddings deposit of £200 will be payable.

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