Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answers to. So whatever you're thinking about booking with us, you've booked and you're waiting to go or even if you just come back from your holiday, hopefully we will have the answer for you.

If you still can't find what you've looking for, please contact one of the friendly travel professionals at our Call Centre, who will endeavour to help with your query.

Your Holiday DocumentsBack to categories
Find out all you need to know about your Holiday Documents

Do I need vouchers for my transfers or hotels?

The majority of transfers and hotel stays do not require a voucher. Please refer to the Hotel and Transfer sections of your Kuoni Itinerary Booklet where it will show if vouchers are required.

There will be occasions, when travelling on a multi centre holiday, where one property may require a voucher but others on your itinerary don’t. Full details will be shown in your Kuoni Itinerary Booklet if this is the case. 

Can my holiday documents be emailed to me rather than posted?

We are happy to arrange for your documentation to be emailed to you rather than posted. If you would like us to arrange this please advise your Personal Travel Expert at the time of booking or call our After Sales team on 0208 554 7070

When will I received my holiday tickets and itinerary?

Your holiday documentation will be sent to you or your Travel Agent around 10-14 days before your departure date. If you wish to find out what departure dates we are currently sending documents for please ring our After Sales team on 0208 554 7070 and select option 2 for payments & documents and then select option 2 again to hear our recorded message with details of the dates we are sending tickets for this week

Will I receive a reminder when my balance payment is due?

We do not issue a reminder invoice prior to your balance due date, however details of this date can be found at the bottom of your invoice under the holiday cost details. If you have missed your balance due date you will be sent a letter by our Accounts team to remind you that your balance is overdue. 

My name has been spelt incorrectly on my invoice, what do I do?

We ask that if your name has been spelt incorrectly on your invoice that you contact our After Sales team immediately on 0208 554 7070 or by email aftersales@kuoni.co.uk 

Can you email me a copy of my invoice?

Currently we do not have the facility to send an email version of your invoice. You will be able to check your booking details on our web-site under manage your booking section, Manage Your Booking 

When will I receive my invoice?

You will receive your invoice within 7 days of making your booking. If you have not received your invoice in this time please contact our After Sales team on 0208 554 7070  who will arrange for a new copy to be sent to you. 

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