Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answers to. So whatever you're thinking about booking with us, you've booked and you're waiting to go or even if you just come back from your holiday, hopefully we will have the answer for you.

If you still can't find what you've looking for, please contact one of the friendly travel professionals at our Call Centre, who will endeavour to help with your query.

Airline InformationBack to categories
Find out all you need to know about your Airline Information

What is the difference between a Direct and a non-stop flight?

The flight routings used in connection with our holidays may be used on special fares which do not necessarily take the most direct route. Some itineraries require a change of aircraft en route. 

A flight that is described as direct is one where there is no need to change aircraft during the journey however stops may be made en route for re-fuelling or to let passengers on and/or off. Details of any stops will be given on your itinerary. However, should you require this information at an earlier stage, please check with your Travel Agent and/or our Sales staff at the time of booking, or our After Sales team once the booking has been invoiced. 

A flight that is described as non-stop will not make any stops en route to your chosen destination. 

How do I reserve a specific seat on my flight?

The majority of airlines have a limited number of seats available for advance seating. How to reserve your flight seats varies from airline to airline and some airlines do make a charge to reserve specific seat numbers in advance of your departure date. Please see the links below for up to date information for each airline: 

British Airways 
Singapore Airlines 
Thai Airways 

If your chosen airline is not listed above or you require assistance with reserving seats with your airline please contact your Personal Travel Consultant or our After Sales team on 0208 554 7070. will do everything possible to meet your seat requests however no guarantee can be given. 

Will my baggage allowance be the same on internal flights within my destination?

If your internal flights involve travel by light aircraft or seaplane, generally your luggage allowance will be less than on your international flights. Please check with your Personal Travel Expert at the time of booking to see if any restrictions may apply to your flights.

What is my baggage allowance?

Airlines use two free checked baggage allowance systems; a weight allowance based on airline and class of travel and a piece system of 23kg per bag. Where airline tickets and holiday documentation have been provided by Kuoni they will show which baggage allowance system applies and details of the permitted weight allowance. 

If your outward flight from the UK is on the piece system and you have onward connections with other carriers to various destinations, your baggage allowance may then be restricted by the weight system. 

Please note domestic flights in the UK are governed by the weight system and not the piece system, even if you connect onto a flight that uses the piece system. Please refer to your airline ticket for the correct baggage allowance. We recommend you clarify all baggage procedures with the airport check-in staff. 

Listed below are links to some of the airline websites giving details of their baggage allowances: 

British Airways 
Kenya Airways 
Singapore Airlines 
Thai Airways 
Virgin Atlantic

Which airport terminal do I depart from?

Please find the links below for information on which terminal your flight will depart from: 

Gatwick Airport
Heathrow Airport
Manchester Airport 

How do I find out my airline locator?

Your airline locator will be shown on your holiday documentation that is sent approximately 10-14 days before departure. If you require your airline locator prior to this time, you can obtain this information from your Personal Travel Expert or our After Sales team.

Why Choose us?
  • Tailor Made

    Finest handpicked

  • Trusted Travel Experts

    We live and love travel

  • Price Promise

    Best price and value
    for money

  • Peace of Mind

    ABTA & ATOL protected

  • Over 22 Years Experience

    Human touch makes all
    the difference

ACCEPT COOKIESTo give you the best possible experience, this site uses cookies. Using this site means you agree to our use of cookies. We have published a cookies policy, which you should read to find out more about the cookies we use. View cookies policy.