Frequently Asked Questions

In order to get going on holidays as stress free and enjoyable as possible, we have compiled a list of commonly asked questions our customers want answers to. So whatever you're thinking about booking with us, you've booked and you're waiting to go or even if you just come back from your holiday, hopefully we will have the answer for you.

If you still can't find what you've looking for, please contact one of the friendly travel professionals at our Call Centre, who will endeavour to help with your query.

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Find out all you need to know about your Hotel Information

What meal plan is my hotel booked on?

The meal plan that your hotel is booked on will be shown on your invoice. Please see below for details of the meal plan codes and what meals are included in your holiday cost 

RO – No meals will be included 

RB – Breakfast 

HB – Breakfast and Dinner 

FB – Breakfast, Lunch and Dinner 

ALL – All Inclusive 

MMP – Mixed Meal Plan – full details of the meals included are detailed in your itinerary

Can I request a particular room number or location of room at my hotel?

We are more than happy to pass a request to your hotel for a particular room number or location at the property if this room number or location is within the category of room that you have booked with All special requests are subject to availability and Kuoni cannot guarantee that your request will be accommodated. If we are informed that your requested room location or number does not fall into the room category you have booked we will contact you to make you aware and offer you the option, subject to availability and relevant costs, of changing the category of room that you have booked.

Can I make a meal request at my hotel?

We are more than happy to pass on special dietary requirements to Hotels on your behalf. To request a special meal please mention your requirements to your Personal Travel Expert at the time of booking or contact our After Sales team on 0208 554 7070 or by email


How can I book a room for an early arrival or late departure?

Generally hotel rooms will be available for check in between noon and 3 pm, and are to be vacated between 10 am and noon, irrespective of your arrival or departure times, unless we have stated otherwise. Should you wish your room to be ready prior to noon on your day of arrival or available after 10 am for an afternoon or evening departure, it is possible to reserve the room at the time booking at a cost no greater than the extra night price quoted on the brochure page.

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